Why coffee roaster manufacturers need to provide global support services?
Discover why coffee roaster manufacturers’ commitment to comprehensive support services is paramount for roasteries globally. Through an insightful dialogue with Federico Fantuzzi from IMF Roasters, Perfect Daily Grind delves into the vital aspects of ongoing assistance, from installation to maintenance, and how it directly impacts coffee quality and operational efficiency.
Here’s a summary of the key points:
Impact of Machine Choice: Different types and brands of roasting machines can significantly affect coffee roasting and operational processes within a roastery.
Challenges After Purchase: While purchasing a new roaster may seem straightforward, logistical considerations such as installation and adaptation to the new machine can pose challenges for roasters.
Support During Transition: Roaster manufacturers should provide assistance in installing the new machine and help roasters adjust to operating it effectively. This support may include guidance on developing roast profiles, access to training, and assistance from expert trainers.
Ongoing Support: Continuous support from manufacturers is essential, especially during the initial weeks of operating a new machine. Manufacturers should offer various levels of support tailored to the experience and needs of individual roasters.
Maintenance and Care: Regular maintenance and cleaning are crucial for roasting machines. Manufacturers should provide guidance on maintenance tasks and offer immediate assistance in case of malfunctions.
Customer Support Quality: Manufacturers that offer comprehensive customer support, including detailed documentation, on-site assessments, and prompt assistance, stand out in the industry.
Global Support Services: Providing both online and in-person support ensures that manufacturers cater to the needs of their customers worldwide. Immediate assistance and access to support resources contribute to customer satisfaction and loyalty.
Impact on Coffee Quality and Operations: Access to comprehensive support services enhances consistency in coffee quality and ensures smooth operational processes for roasteries.
In conclusion, roaster manufacturers play a crucial role in supporting their customers throughout the entire lifecycle of owning a roasting machine. Access to quality support services contributes to the success and satisfaction of roasteries in producing high-quality coffee.
Click below to read the full article and discover how these services can elevate your roastery’s operations and coffee quality.
“The past year has represented another important step of growth and evolution for IMF. We have grown in terms of both turnover and expansion of product portfolio, reaching around 16 million.”
Alessandro Garbin, drawing on a family tradition spanning three generations in the world of green coffee, recounts his experience at the helm of IMF. The innovative company in Occhiobello that designs, manufactures, and installs machinery and industrial systems for roasting, with a keen focus on energy needs and environmental aspects, important themes of our times.
Speaking of history and tradition, how did your experience with IMF begin?
Alessandro Garbin, CEO of the company: “Our experience with IMF began in 2010 when we first had the opportunity to see one of these coffee roasting machines in operation. From the outset, we understood the innovative technology behind it and appreciated the final quality of the coffee obtained from the roasting process. We sensed the great potential it would have in the market, and immediately the idea of acquiring this small artisanal company arose.”
Can you tell us about this particular technology, and why we can talk about innovation and sustainability in the coffee world?
“The innovative roasting technology of IMF is equipped with a unique patented convection system that allows the recirculation of clean hot air through a dual-function combustion chamber, capable of generating the energy needed for the roasting process and reducing emissions into the atmosphere, ensuring significant energy savings as well as a substantial reduction in production costs.
Thanks to our knowledge of the raw material and collaboration and dialogue with the two founders. Some technical improvements have been made which have yielded great results. With the addition of these optimizations, we have introduced to the market, first in Italy and subsequently worldwide, a truly high-performance roasting machine.”
Can you describe how the past year has been for IMF?
“The past year has represented another important step of growth and evolution for IMF. We have grown in terms of both turnover and expansion of product portfolio, reaching around 16 million. Further growth is expected for the current year as we have promptly responded to all the expectations and challenges posed by the market.
Additionally, new production spaces have been acquired, adapting them for safety and comfort within the company, with significant investments also in human resources, always striving to maintain the well-being of employees; all this allows us to maintain a good level of customer service, the company’s main mission, and to tackle all markets to the best of our abilities.”
How to know when it’s time to upgrade to a new roaster?
The matter will be approached in depth with the Perfect Daily Grind team to address all the critical points and provide new and heightened awareness to all those facing this situation.
Thanks to the insightful responses of Niko Sunko, head roaster and green coffee buyer at Bell Lane Coffee in Mullingar, Ireland.
Here’s a breakdown of the key points:
Reasons for scaling operations: Roasters may need to expand their operations due to various factors, such as taking on new wholesale clients, launching an online store, or experiencing continuous growth in customer orders.
Benefits of scaling: Scaling operations can lead to increased sales and revenue, stronger relationships with producers, and streamlined operations.
When to scale: It’s ideal to scale up when operations are stable and all aspects of production are running smoothly. Continuous increases in coffee roasting volumes and sales indicate a need for expansion.
Considerations on roaster size: While it’s possible to maintain operations with a small roaster, larger volumes of roasted coffee may require a larger machine to ensure efficiency, consistency, and quality.
Choosing the right roastersize: Roasters need to consider factors like batch size, available space, budget, and energy supply when selecting a new machine.
Tips for Investing in a larger roaster: Cost, space requirements, energy supply, and other factors should be carefully considered before upgrading to a larger roaster.
Open the article to read the full version and learn more about choosing IMF Roasters.
Luke Floyd, Artisti Coffee Roasters founder, talks about his decision to select and upgrade his facility with an IMF coffee roaster.
Credit by Artisti Coffee Roasters
Australian case history
In the ever-evolving landscape of business, adaptability and innovation stand as the key to success. Below is an article that highlights the characteristics and reasons behind the choice of an Australian coffee roaster regarding IMF’s cutting-edge technology and tailored approach. Through a careful mix of flexibility, innovation, and a meticulous understanding of the client’s distinct needs, IMF not only provided a solution but engineered a transformation.
Australian case history
Open the article to read the full version and learn more about choosing IMF Roasters.
– Interview with Niko Sunko, from Bell Lane Coffee, Ireland
The Italian company discusses the important issues and limitation about the roasting process like power or batch capacity with Niko Sunko, Irish coffee roaster.
IMF RM60 Roaster (Bell Lane Coffee Credit)
OCCHIOBELLO (Rovigo) – In the wake of European and global expansion, companies need the ability to continuously adapt to the latest industry trends. IMF meets Niko Sunko, Roastery Manager & Green Coffee Buyer at Bell Lane Coffee, to talk about the advantage features of choosing the Italian-manufactured roaster. Extensive knowledge of the raw product and punctual technical approach stand at the base of the strong growth of the Irish company located in Mullingar.
I wanted a machine that had NO limitations. So, after an extensive research IMF was the only machine that had no limitations when it comes to power or batch capacity. It is nice being able to roast a full batch in under 8 minutes. Being a full convection machine allows specialty roasters to roast few points lighter without risking underdevelopment.
All IMF models are, in fact, equipped with a particular system of recirculation of hot clean air through a single dual function combustion chamber, which makes it possible to generate the energy necessary for the roasting process. Moreover, reducing emissions at the same time and guaranteeing considerable energy savings with significant production costs reduction.
IMF Roasters’ advantage features
Born with an industrial soul set on productivity purposes, able to easily process tons of coffee batch after batch with unmatched output consistency and reliability, IMF has been increasingly focusing on specialty coffee treatment, a natural development in order to fulfill every need related to roasting and profiling of highest quality single origins.
Innovation and sustainability have always characterised the profile of IMF. With a proactive and smooth approach, customer’s requirements are at the centre of the project, with made-to-measure final product and service personalization and a focus on nowadays environmental and energy matters.
Form technical support designing the new roasting space to the delivery and installation. I was very impressed with the approach from the technical team, from day one they were thinking of what I might need in future and implemented solutions for future like green and roasted coffee management.
Niko Sunko, Stephen Bell, Leonardo & Andre (Bell Lane Coffee Credit)
IMF Roasters’ advantage features
The constant commitment to product study and technological research has led to a high level of accuracy and control of the roasting process, particularly appreciated by customers and industry professionals all over the world. Niko Sunko analyses the mayor points that influenced his conscious choice in the great challenge of the new roaster.
With the IMF I have easy access to every part of the machine, which makes daily life much easier. Also, one unique feature of IMF due to its smart design and advanced technology is that you never have to clean the chimneys.
Visit hisblog to read the full version of his article and learn more about choosing IMF Roasters.
Word to the industry experts
The company’s commitment to environmental sustainability and technological development of its products has led to unparalleled accuracy and control roasting possibilities, arousing the interest of major coffee industry experts
A focus on IMF Roasters
Sustainability and technological development have always been distinctive features of IMF, starting with the recent installation of a photovoltaic system in its factories to contribute to the company’s energy sustenance. Another important aspect for IMF is the continuous technical research in order to limit the environmental impact of its products, with particular attention to reduced consumption and emission levels. Word to the industry experts.
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The constant commitment to product study and technological research has led to a high level of accuracy and control of the roasting process, particularly appreciated by customers and industry professionals all over the world, such as Scott Rao, of Prodigal Coffee in the USA:
“The IMF exhaust fan and burner temperature are independently controlled. That means we can have whatever throughput level we want at anytime. It also allows one to use inlet-temperature profiling, which is the best way to control an air roaster.”
Visithisblog to read the full version of his article and learn more about choosing IMF roasters.
Based in Occhiobello, the company designs and proposes exclusive and innovative solutions for the coffee industry.
In today’s dynamic and ever-changing world, companies must be able to continuously adapt to latest industry trends. This ability is particularly important when operating in a globalised market with varying demands customised to individual client needs. A context where IMF is highly competitive thanks to its unwavering commitment to research and development, which has yielded technological solutions scaling the company to new heights without ever compromising its professionalism and exceptional quality of roasting, all with an eye to environmental sustainability and energy savings.
Founded in 1994, the Italian company has developed an innovative roasting technology with a convection system unique to its kind, whereby clean hot air is recirculated through a dual-function combustion chamber, able to generate the necessary energy for the roasting process, thus reducing atmospheric emissions and ensuring considerable energy savings, as well as a substantial reduction in production costs.
This thermodynamic process, along with integrated proprietary software used to set the parameters of the roasting profiles, is used indiscriminately in both industrial-scale models and smaller-capacity systems, particularly suitable for processing speciality coffee.
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IMF Roasters solutions for the coffee industry
One high-capacity solution designed and developed at a leading Italian industrial roasting company includes automatic cleaning systems, green coffee selection and storage systems, an RM480 automatic industrial roaster and three blocks of eight silos each to contain the roasted coffee. The plant also includes a grinding section with industrial cylinder grinder and controlled-atmosphere ground coffee storage silos.
The Occhiobello company became certified for the quality according to international norm UNI EN ISO 9001:2015
Industrial complete plant detail
OCCHIOBELLO, Rovigo (Italy) – It is with pride and satisfaction that IMF announces the achievement of the UNI EN ISO 9001:2015 certification, an important acknowledgement proving the quality of the company entire process – from design to production of coffee roasters and complete processing plants.
Since its foundation in 1994, the Occhiobello-based company stood out for the its roaster machines technology, both for industrial models and smaller capacity specialty roasters, with the mission to provide customized innovative solutions for the coffee industry.
The exponential development over the past decadey, together with constant investments in R&D, led the company to improve its organization level and internal procedures, in a natural process towards certification.
From left to right: Massimo Renda, president of Caffè Borbone and Alessandro Garbin, majority shareholder of IMF
OCCHIOBELLO (Rovigo) – Caffè Borbone reinforces its partnership with IMF, the Veneto-based company that manufactures technological coffee roasting systems. 2013 marked the first encounter between the two companies with the undertaking to improve quality standards. Almost ten years ago, Massimo Renda, president of Caffè Borbone and Alessandro Garbin , majority shareholder of IMF, met for the purchase of the first machine.
Since then, an uninterrupted partnership has followed, leading to the sale of numerous machines to Caffè Borbone, culminating in the manufacture of a completely customized system.
The partnership between Caffè Borbone and IMF
The common goal of the two Made in Italy companies has always been to guarantee ever higher quality standards. The new machines ensure high-quality roasting, reliability and high energy performances with a minimum impact compared to tradition post-roasting emissions – even lower than the ones laid down by European standards.
The latest project, currently being implemented, is the automated system which will be added to and complement the existing one. The operation required highly sophisticated technical solutions that were difficult to implement in order to meet the Naples-based company’s requirements.
Alessandro Garbin: “Our technology guarantees energy efficiency levels and low emissions to the atmosphere, thanks to the use of a single burner, the Vortex patent and featuring an integrated post-combustion device”.
Alessandro Garbin continues: “Reliability, guaranteed quality and consistent production have led to impeccable performances and a result that enhances the qualities of the coffee. In addition, we guarantee contact with the customer at all times through our on-line remote support service, which means that we offer a truly first-class after-sales customer service.”
Alessandro Garbin adds: “We are very proud of the fact that Caffè Borbone has renewed its trust in and partnership with us over the years. Over time, we have successfully completed several projects for them by integrating our technologically advanced machines, equipped with dedicated roasting software, to Caffè Borbone’s management system.”
When it comes to purchasing roasting equipment, speed and consistency are one thing, but environmental considerations are another. Coffeetrend magazine speaks to The Coffee Commune Founder Phillip Di Bella about his longstanding relationship with IMF Roasters and the importance of sustainable roasting solutions.
The first question Phillip Di Bella asks when he starts his day is “how can I be of help?”. The Founder and Managing Director of The Coffee Commune in Bowen Hills (Queensland – Australia) says for him, success is measured by how many people he can help accelerate their potential. “My whole brand promise and purpose is to see people grow and get them from where they are, to where they want to be” Phillip says. “So, each day I ask myself: how can I help a coffee enthusiast, barista, café owner, roaster, or supplier?”.
With the impetus to help grow more businesses, Phillip launched The Coffee Commune in March 2021. The 2,000-square-metre facility is worth an estimated $20 million, including a green bean warehouse, shared roasting facility, and packaging machines, with the mission to help coffee businesses become more efficient, profitable, and sustainable.
Since its opening, The Coffee Commune has gained 95 members and welcomed seven start-up businesses. Phillip says because The Coffee Commune is a welcome facility to all its members, and not a rival coffee brand, there is no threat of competition. As such, customers are discovering the shared facility as a means to kick-start their business without rent or infrastructure costs or work more economically in this post-COVID world.
